Our Services = Your Results
Our services produce transformational resultsBelow are some examples of the scope and scale of our client's success achieved through our partnerships and commitment to design solution that will match needs and exceed expectations.
No matter what size or scale of your challenge- Why not get started with START.
No matter what size or scale of your challenge- Why not get started with START.
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Leadership Development
Our programs and workshops give leaders and high potential talent the skills and capabilities to gain their self-awareness, build confidence and target areas for change and development opportunities for agile and adaptive leadership Participant's learn to skills, competencies and confidence to tap their inner drive and passion to reach their potential, keep healthy and be as effective as possible. Below are three case studies which show the scale, scope and impact of our unique programs
Case Study ONE
An executive leadership team who were under siege, suffered decreased performance and results, impacting over 5000 staff and the $850million budget and as a result, their future. The harsh reality is that the CEO and the executive were losing confidence and credibility within the organisation, losing trust in each other, and losing the social capital and morale of the staff, with resulting impact on personal performance, silos, engagement and resilience. START Consultants partnered with the executive to rebuild their trust as a team, reposition their purpose, regain credibility and reenergise them to lead the transformation for sustainable performance. The results for the team were a greater than 50% improvement in measured team culture, new trust and commitment to each other and creating real value. There was considerable improvement in staff engagement up by 7% during the timeframe despite significant change during survey time, they recorded a 1.8% improvement in surplus and maintained stable wages as % of revenue in a very challenging market and a 6% improvement in Consumer Satisfaction (Net Promoter Score).
“After 9 months of working with Roderick, I can truly say that he was instrumental in assisting us with a rapid turnaround and fundamental change in the dynamic in our executive. He was able to ignite the passion in the team and help us put in place very simple yet effective strategies to engage with and value one another and our teams in a completely different way. We are now a team, far more aware of on one another’s strengths and leadership styles allowing us to leverage this to significantly greater organisational and community benefit. What a transformation, thank you Roderick. Sean Roderick challenged us, allowed us space to connect and introduced the team to a suite of tools to call on. We experienced amazing results and a strengthened team as a result of our time together. Justin Roderick sensitively and attentively helped us shape a program of professional development that helped us to better understand ourselves and each other and really grasp the concept of team. Knowing where each of our strengths lay, we learnt how to draw the best out of one another and grow as an aligned and (happy) leadership unit." Mike
Case Study TWO A new CEO, the appointee of two first time executives, geographical disbursement and a history of individual / functions isolationism and competition. START was engaged to 'transform' the business and designed an 18-month leadership program including face to face forums, team and 1:1 coaching for the top 20 executive and senior team, and the formation of peer networks and learning hubs. The results exceeded expectations at all levels and fulfilled (average 9/10) the key objectives of enhancing leadership cohesion, embedding teaming within the business, building individual resilience & transformation and establishing a strengths based culture. The learnings, authentic expression, deep listening and openness was evidence of significant, and in some cases, life changing impact of the program.
"My Executive and Senior Leadership Team has just completed a 12 month Leadership Development Program with Start Consultants which has been both transformational and defining for the leadership team at both the individual and team levels. Roderick's style was challenging, yet enjoyable, he created environments in which to lead, to learn and develop our team strengths. He also developed great resources and a toolkit for the team to apply back in their regional settings. I highly recommend Roderick Cross, Director Start Consultants to work with your team." Kathy
Case Study THREE The Executive Team of a 4000 person organisation recognised that 70% of the time, their core work rests with the specialist managers and team leaders who ran the 24 / 7 operations. The partnership with START resulted in a leadership program that engaged the key talent, built strong networks and challenging the traditional mindset. The program was delivered in cohorts of 25 over two years and has transformed the culture through leadership and won a ‘Group’ Innovation Award.
"Ten teams and 250 people completed the leadership program. Nothing has been too difficult or challenging for Roderick as we constantly reviewed and subtly changed the program to improve. The content is of the highest calibre and is tailored specifically to achieve our goals. Roderick met our every need and delivered the program with a professional expertise that inspired many." Grant
Coaching: individual and teams
At START we recognize it is a big step to sign-up to working with a stranger, who seems to ask a load of personal and sometimes difficult questions. We also know from experience that this is one of the wisest investments in your leadership development and performance you can make. We have extensive experience of coaching at the CEO and other 'C' Suite levels from a broad range of sectors (e.g. Construction, Education, Resources, Engineering, Health and Government) and the results are best expressed in our clients own words. Get in touch as we are here to support you with the best option be it, stepping up, transitioning out, working through complex issue, or where you need a trusted partner to impartially see new perspectives and opportunities for improved effectiveness and well-being. See what some of our clients see as the results that can be achieved through coaching with START.
”Roderick I've greatly appreciated Roderick's coaching. He combines straight shooting and a deep understanding of personal capital to challenge and stretch me in leadership and help me to challenge assumptions and push into new areas of growth. Peter CEO
Roderick is a skilled executive coach and facilitator. He is highly credentialled in leadership and insightful in his approach when working with CEOs and c-suite executives. He has achieved evidenced outcomes with executive leadership teams, significantly improving their performance. I would not hesitate to call on Roderick’s expertise again. Kerry CEO
Roderick, I just want to provide you my heartfelt gratitude for the considerable help and advice as my professional coach. You were particularly effective in bringing realisation and a deeper understanding of the leadership concepts and showed me practical applications of the leadership principals in the course material. Our conversations were open and honest and we explored the tricky area of corporate politics as well as personal growth. Tim
The professional development that I have received through Roderick is by far the best I have ever had during my career. He has enabled me to feel empowered and confident in my abilities by providing a different perspective and challenging my thinking, resulting in a heightened level of clarity that continues to translate into outcomes. With a plethora of professional development opportunities available I feel incredibly fortunate to access someone of Roderick’s extremely high calibre and I know that the skills and knowledge that I have learnt will provide the foundations for me to achieve all that I aspire to.” Lisa
Roderick is a skilled executive coach and facilitator. He is highly credentialled in leadership and insightful in his approach when working with CEOs and c-suite executives. He has achieved evidenced outcomes with executive leadership teams, significantly improving their performance. I would not hesitate to call on Roderick’s expertise again. Kerry CEO
Roderick, I just want to provide you my heartfelt gratitude for the considerable help and advice as my professional coach. You were particularly effective in bringing realisation and a deeper understanding of the leadership concepts and showed me practical applications of the leadership principals in the course material. Our conversations were open and honest and we explored the tricky area of corporate politics as well as personal growth. Tim
The professional development that I have received through Roderick is by far the best I have ever had during my career. He has enabled me to feel empowered and confident in my abilities by providing a different perspective and challenging my thinking, resulting in a heightened level of clarity that continues to translate into outcomes. With a plethora of professional development opportunities available I feel incredibly fortunate to access someone of Roderick’s extremely high calibre and I know that the skills and knowledge that I have learnt will provide the foundations for me to achieve all that I aspire to.” Lisa
Facilitation
As master facilitators we get that working with groups, large and small it is never easy to make it valuable, engaging and delivering the outcomes you want and the team will sign up for. The cost of getting your people together, usually involving travel, and being away from their core business and the need to 'get it right' in one take can be intimidating and risky for your reputation.
Our commitment- is to partner with you and match the intent and effort to the need by using best practice processes such as Dialogue, Design Thinking, Group Dynamics. We design, coach and equip you with the right tools for your job, and co-facilitate or provide a full service for a one off, or multiple event programs. The scope of our facilitation is diverse - from the development of a Vision statement for an organisation of 3300 people, or setting a disruptive 5 year strategy to bring together three organisations (spread across Australia), to single day forums run with the client building their confidence and competency. Read what our clients say is 'different' about our facilitation, then get in touch.
Our commitment- is to partner with you and match the intent and effort to the need by using best practice processes such as Dialogue, Design Thinking, Group Dynamics. We design, coach and equip you with the right tools for your job, and co-facilitate or provide a full service for a one off, or multiple event programs. The scope of our facilitation is diverse - from the development of a Vision statement for an organisation of 3300 people, or setting a disruptive 5 year strategy to bring together three organisations (spread across Australia), to single day forums run with the client building their confidence and competency. Read what our clients say is 'different' about our facilitation, then get in touch.
"His style of facilitation is both creative and effective. The planning of the sessions meant that maximum use was made of each of our face to face sessions, and the coaching which occurred in-between. When it comes to determining whether this is useful, effective, appropriate, pitched at the right level, creatively stimulating, disbursable to the rest of the organisation, all of these domains, as delivered by Roderick Cross were on- point. Chris
Roderick is a sensitive and skilled facilitator, with great ability to create a safe ‘holding environment’ for all workshop participants while still focusing on outcomes from the day’s workshop. Everyone felt energised, committed and motivated at the day’s end. I recommend Roderick to anyone wanting a skilled and sensitive facilitator, particularly in the face of complex team dynamics. Marie Claire His energetic yet friendly style was authentic and engaging. Roderick has a deep understanding of government processes and the challenges facing the health system. His ability to tune into individual and group dynamics ensured everyone had a voice and their thoughts were captured. Team members said it was the best planning day the Division had ever had. Nick
Roderick is an enlightened facilitator. He takes his audience on an exciting and provocative journey that challenges both the individual and the team to dig deep and release what is possible both personally and professionally. His tools and techniques are creative and engaging, leaving the audience inspired to reach out well beyond the status quo." Lyn
Roderick is a sensitive and skilled facilitator, with great ability to create a safe ‘holding environment’ for all workshop participants while still focusing on outcomes from the day’s workshop. Everyone felt energised, committed and motivated at the day’s end. I recommend Roderick to anyone wanting a skilled and sensitive facilitator, particularly in the face of complex team dynamics. Marie Claire His energetic yet friendly style was authentic and engaging. Roderick has a deep understanding of government processes and the challenges facing the health system. His ability to tune into individual and group dynamics ensured everyone had a voice and their thoughts were captured. Team members said it was the best planning day the Division had ever had. Nick
Roderick is an enlightened facilitator. He takes his audience on an exciting and provocative journey that challenges both the individual and the team to dig deep and release what is possible both personally and professionally. His tools and techniques are creative and engaging, leaving the audience inspired to reach out well beyond the status quo." Lyn
Teaming: high value-creating benefit
What is the magic that happens when you are part of a team that allows you to be at your best, be vulnerable and courageous and where your contribution adds value to the teams efforts and the organisations success. How do you dialogue, problem solve, prioritise, disagree, decern and decide. What is needed to build trust, help each other and buy-in and own the direction and momentum, pause and reflect and pivot and adapt.
We have developed evidence-based outcome-focussed Teaming programs using our 'Generative Leaders' model which provides processes to support you to answer these questions to develop understanding of the key drivers of team development, dynamics and effectiveness. The Generative Leaders programs provide measures of success and sustainably results* in teams being outcome oriented, values driven, solutions focused, leverage diversity and strengths, develop team cohesion and utilise individual and collective talent to create sustainable beneficial value with and for your stakeholders, current and future. *Please ask for our clients case studies.
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”Roderick Cross, Director START Consultants was engaged to work with my newly appointed executive leadership team for two days of strategic leadership, team development and transformational change planning. Roderick’s exceptional facilitation skills, enthusiasm, energy and engagement is central to our development as a high performing executive leadership team. What we achieved in two days may have taken us months to realise and the follow-up support was equally impressive and highly professional! Kathy
Roderick worked with our Executive Leadership Team, challenging our traditional ways of thinking and operating and moving us to a stronger, more collaborative and strategically focused team. We benefited from Roderick’s challenging questioning, focus on engagement and direct style. We are a better team because of our work with Roderick and our organisation is benefitting. Michael
Roderick designed the program in consultation with the participants to ensure that it would hit the mark. He delivered the program in an inspiring and impactful way to ensure the participants got the most out of it. As part of the program his coaching challenged me to think deeply about my leadership practice and strive for improvement. Years on I continue to benefit from Roderick’s insights into leadership, being a leader and being part of an executive leadership team.” Malcolm
Roderick worked with our Executive Leadership Team, challenging our traditional ways of thinking and operating and moving us to a stronger, more collaborative and strategically focused team. We benefited from Roderick’s challenging questioning, focus on engagement and direct style. We are a better team because of our work with Roderick and our organisation is benefitting. Michael
Roderick designed the program in consultation with the participants to ensure that it would hit the mark. He delivered the program in an inspiring and impactful way to ensure the participants got the most out of it. As part of the program his coaching challenged me to think deeply about my leadership practice and strive for improvement. Years on I continue to benefit from Roderick’s insights into leadership, being a leader and being part of an executive leadership team.” Malcolm
Change Leaders
Critical in the COVID era are core change leadership competency for leaders, teams and individuals. Our programs equip you to understand where to apply their effort, make the connection between leading change and organisational strategy, and build change skills (technical, relational and political) to be able to engage and develop others in leading ongoing transition.
Using worlds best-practice simulations, tools and methods you and your teams will lean into change and have the confidence to assess, plan, implement and adapt to the emerging challenges and opportunities such as mergers, restructures and pivoting in 2021 and beyond.
Using worlds best-practice simulations, tools and methods you and your teams will lean into change and have the confidence to assess, plan, implement and adapt to the emerging challenges and opportunities such as mergers, restructures and pivoting in 2021 and beyond.
“I was introduced to Roderick Cross and START consultants during a period of significant challenge for me as an executive and senior leader both personally and in the team within I was working. We embarked on an amazing journey - I can only describe it as transformative - both personally and as a team. We learned how to be creative leaders, how to negotiate organisational change at pace and scale and how to be agile and care for ourselves and each other. I can highly recommend Roderick and his team from START consultants. They engaged us with humour and humility and never stopped challenging us to be better, to do better, to be creative, to be thankful and to share, learn and focus on our and each other’s strengths. Coming to work and leading our organisation is now a joy. Trish
Roderick was set a challenging job, working with a group of technical experts who had little experience of leadership development. He recognised the need for flexibility (and patience), as well as a design team approach to get shared buy-in. Following the 12 month program the team are now well equipped with a full bag of leadership and personal tools to assist them in the next steps of their leadership journey. I would heartily recommend Roderick and START Consultants to others wishing to take their leadership team to the next level. Christine
The Culture Initiative the START Team guided us through was hugely impactful and created a safe and trusting environment where personal and professional fears could be openly expressed, breaking down barriers, while enabling a greater understanding of others perspectives. The program was pivotal in creating a shared vision, generating shared iconography and mythology that have proven to be enduring foundations for our ongoing cohesion." John
Roderick was set a challenging job, working with a group of technical experts who had little experience of leadership development. He recognised the need for flexibility (and patience), as well as a design team approach to get shared buy-in. Following the 12 month program the team are now well equipped with a full bag of leadership and personal tools to assist them in the next steps of their leadership journey. I would heartily recommend Roderick and START Consultants to others wishing to take their leadership team to the next level. Christine
The Culture Initiative the START Team guided us through was hugely impactful and created a safe and trusting environment where personal and professional fears could be openly expressed, breaking down barriers, while enabling a greater understanding of others perspectives. The program was pivotal in creating a shared vision, generating shared iconography and mythology that have proven to be enduring foundations for our ongoing cohesion." John
Resilience and Wellbeing
- The new Code of Practice (managing the risk of ‘psychosocial hazards’ at work) under the WHS Act, now requires that physical injuries and psychosocial injuries, their prevention and risk mitigation obligations for all staff, leaders and the organisation are treated the same. This comes on the back of Covid and increasing demands of global and economic uncertainty, placing strain on resources and people like never before. All the psychosocial hazards and their management require an environment that is psychologically safe, where all staff, managers and leaders can and do speak up, listen well and know who to go to and how to help.
- Building on over a decade working with thousands of people from CEOs to Graduates, we have developed a new process that puts the emphasis where it makes the greatest difference and builds a psychosocial safety culture needed to keep your people performing at their best and support your compliance with The Code.
- We call it Sustaining Productivity through Radical Resilience (SPRR). The Radical Resilience(c) is new in that it focuses on the quality of the relationships with ourselves and with others that determines the degree of authentic change in culture for individual, teams and systems. Importantly this is not only individual resilience (although we all face challenges and struggles at work), but also relational resilience, team resilience (e.g. changes in job and work design and practices) and system resilience (e.g. policy, change management, engagement etc).
- SPRR uses the metaphor and practice of sharing TEA we call ‘Wanna Cuppa?’ (AKA Don’t stew, let’s share a brew). TEA conversations are Thoughtful, Empathetic and Authentic, that develop a shared valuing and utilising our Time, Energy and Attention (focus).
- The program, resources and supporting TEA Tools are evidence based and use best practice processes to build common language, shared practices for committed actions and new skills and knowledge that will:
- Raise awareness & support you to mitigate psychosocial hazards and risks, and meet compliance with the Code
- Help people maximise their own wellbeing and support the psychological safety of their colleagues
- Help people understand and use the states (awareness) and stages (dynamics) of radical resilience
- Helps leaders and staff to hold genuine conversations to build wellbeing, resilience and prevent psychosocial hazards at the individual and team levels
- Provide guides for new conversations to foster positive safe work environments and supportive relationships systems
- Understand and prevent burning out and burning down, and how to leverage burning bright
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"By providing valuable insights and contemporary leadership theories and frameworks, he has ‘challenged’ me in a supportive and trusted environment, to more deeply understand the drivers of my current work behaviours, focus on my leadership strengths and harness the core values that drive me. With Roderick’s expert assistance, I have changed my thinking and behaviours and am actively developing a more creative, authentic and aligned leadership style. Colin
Six months of executive coaching with Roderick was the best investment in personal and professional development I’ve made. His ability to hone in on key issues, challenge me, and encourage me helped me weather some very rocky periods and come out stronger and more resilient. He is some sort of magician and I would highly recommend him. Merrilyn
Over a short period Roderick’s coaching has proven to be invaluable for my personal development. His insight into business machinations as well as straight talking has cut to the core of issues and behaviours which were roadblocks for achieving greater performance and proficiencies. My personal effectiveness within my current role has significantly improved during this time, and this is reflected through comments and discussions with my superiors and key leaders in our organisation. I look forward to continue my development with Roderick and the constant enhancement in my performance. Sean
Roderick coaching has guided me through a period of transformational change as I demonstrated the value of my contribution as a leader, and grew my strength of character. I am fortunate to have experienced such growth and am truly grateful – thank you Roderick.” Sally
Over a short period Roderick’s coaching has proven to be invaluable for my personal development. His insight into business machinations as well as straight talking has cut to the core of issues and behaviours which were roadblocks for achieving greater performance and proficiencies. My personal effectiveness within my current role has significantly improved during this time, and this is reflected through comments and discussions with my superiors and key leaders in our organisation. I look forward to continue my development with Roderick and the constant enhancement in my performance. Sean
Roderick coaching has guided me through a period of transformational change as I demonstrated the value of my contribution as a leader, and grew my strength of character. I am fortunate to have experienced such growth and am truly grateful – thank you Roderick.” Sally
Innovation
Being able to unlock potential, creativity and using the latest research in design thinking concepts and processes are essential skills of leaders. We work with you to provide very practical steps and 'know-how' to apply them to your business to improve performance, meet the challenges of a VUCA environment and co-creating new solutions, products and services.
“The Innovation challenge program with START was 0ne of the best learning experiences for both the individual and the group. Deep learning AND great fun! All participants wanted to stay longer – no one left early of checked their phones as it was engrossing, with the use of technology that supported rather than distracting. Dorothy Roderick successfully designed and facilitated a leadership innovation program that had empathy, authenticity and creativity at its core; and which met not only the needs of individual participants but also those of our wider organisation. Over six months Roderick challenged, inspired and empowered participants with the self-knowledge required of the most successful leaders. It was immensely gratifying to witness enthusiastic novice leaders develop into confident and innovative change agents, confirming their place as the next generation of leaders within our organisation (and ensuring its longevity). Wendy Roderick and START Consultant’s design thinking process provided the foundation to engage our leadership team in the development of a shared, cohesive value proposition and brand narrative through a period of transition and change. The division previously operated in siloes and was constantly under budget and resource pressures. We now create the time and space to have real conversations about our purpose and role, our strengths, strategy and alignment. "One of the best programs I've done in 18 years of executive roles.” Mark
Dare to Lead TM
We are delighted to be offering both the virtual or face to face Dare to Lead™ program based on the research from Brené Brown and focuses on developing brave leaders and courageous cultures. Partnering with The Leadership Sphere the Dare to Lead program will support you gain clarity about who you are as a leader and integrate more courage, strength and bravery into the way you lead yourself and others, at a level you will not have experienced before. Delivered in collaboration with Certified Dare to Lead™ Facilitator, Phillip Ralph, This program can also be delivered as part of other leadership and development programs and customised to meet the specific needs of your organisation where required.
The program was one of the best I have attended given it was very timely. From the rich and "real" content to the great facilitation of Phil, Felicity, Andrew, Ash and Roderick it was one course that stays with you. I would recommend this program for those who want to create a more human organisation where people want to come to work. Dare to Lead is a great experience. Simone